Help centre

Your booked experiences, with the voucher to show on the day.

1. Open the booking: you find the voucher, meeting point, time and what to bring.
2. Something came up? With “Change date” pick another departure at the same price, if there are seats.
3. To cancel press “Send cancellation request”: the cancellation rules written in the booking apply.
4. After the experience leave a review: it helps other travellers.

• The voucher on your phone is enough: no need to print it.

The experiences you saved with the heart, to find and book them later.

1. In the catalogue or on an experience page press the heart to save it.
2. Here you see the next free dates; press the experience to book.

Your details, the emails you want to receive and your privacy rights.

1. Billing details are only needed if you want the receipt in your name.
2. Choose whether to receive trip ideas and offers; you can change your mind at any time.
3. In “Your data” you download everything we know about you or ask to delete your account.

Here you write to the Turpronto team and find the answers. Every request is saved with the whole conversation.

1. Press “New request” and choose the topic closest to your problem.
2. Write what happened and, if it is about a booking, the voucher code (e.g. 7K3M-9QX2).
3. We tell you by email when we answer; you also find the answer here.

• One request per problem: that way we solve it faster.

Your business details, the summary of your activity and your choices on emails and privacy.

1. Fill in the billing details exactly as in your business registration.
2. If your account is pending, follow the “What is missing” list: each line takes you where to complete it.
3. Further down choose which emails you want and download your data.

• If you change your billing details we check them again: your experiences stay online.

The documents needed to be approved and stay online. Only the Turpronto team sees them.

1. Choose the type: ID document, business (registration), liability insurance.
2. For the insurance enter the expiry date: we remind you before it expires.
3. Upload a PDF or a sharp photo (JPG or PNG); every document is checked.

• Without valid insurance the business cannot be approved.

Your experiences: you create them with the guided path, send them for review and edit them whenever you like.

1. Press “New experience” and follow the steps: description, photos, prices, meeting point, what to bring, extras, calendar.
2. Each step has an example: use it and change only the parts in [square brackets].
3. Add dates in the “Calendar” step: without dates the experience is visible but cannot be booked.
4. Press “Submit for review”: the owner checks and publishes it, or writes to you what to fix.

• Write in Italian or English: we do the translation into the other languages.
• At least 3 of your own photos, bright, with no text on top.

The things you use in several experiences (a boat, a guide, a minibus) and the link of your calendar to your phone.

1. Create a resource with “+ New resource”, for example “Boat Aurora, 12 seats”.
2. Link the resource to the experiences that use it: sold seats are counted together and you never sell the same boat twice.
3. Copy the calendar link into Google Calendar or your phone to see your departures.

• Experience dates are created in the “Calendar” step of each experience.

All the bookings of your experiences: those made on the site and those you enter yourself.

1. Use the filters to find a date, an experience or a customer.
2. A booking taken by phone or at the desk is added in the “List of the day”, under the departure: it takes the seats and pays no commission.
3. On the day of the experience use the “List of the day” for check-in.

• For bad weather cancel the whole departure: customers are notified and refunded by the portal.

Today’s departures with names, people, extras and customer notes: to use on your phone at the meeting point.

1. Choose the day (usually today) and open the departure.
2. Mark who has arrived with check-in; the customer shows the voucher code (e.g. 7K3M-9QX2).
3. Read the notes (allergies, ages, sizes) before leaving.
4. A booking taken by phone or at the desk is added here, under the departure.

Your staff (guides, skippers, instructors) and who works on each departure.

1. Add people with name, role, phone and the languages they speak.
2. Assign a person to each departure: you immediately see who is missing.

• Only you can see your staff’s details.

What you earned with the site’s bookings, month by month, and the bank transfers we made to you.

1. Enter the IBAN and the account holder: they are needed for the bank transfer.
2. After the experiences have taken place we prepare the monthly statement, with every booking and the commission.
3. You receive the transfer by the 15th of the following month and a confirmation email.

• Bookings entered by hand pay no commission and are not in the statements.

Codes customers type when booking, for a lower price. You pay for the discount.

1. Choose a code that is easy to say, for example SUMMER10.
2. Set the percentage or amount, the dates and how many times it can be used.
3. Pause or close the code when it is no longer needed.

How many people view your experiences, how many book and what you earn, period by period.

1. Choose the period at the top (for example the last 30 days).
2. Compare views and bookings: if many look and few book, review photos, price or dates.
3. With “Read the data” you also see the numbers in a table.

Everything that expires or must be done, by urgency: documents, insurance, renewals, pending requests.

1. At the top you find what to do now; press a line to go where it is solved.
2. Add your own reminder (e.g. boat inspection) with the date: we remind you beforehand.
3. With “Monday summary” you get a weekly email with bookings and deadlines.

Let a colleague work on your account without giving them your password, and see the assignments you received.

1. Your colleague signs up on the site with their own email and confirms it.
2. Here you enter their email and choose what they may do and until when.
3. You can remove the assignment at any time with “Revoke assignment”.

• Never give out your password: with an assignment everyone signs in with their own.

Here you write to the Turpronto team and find the answers. Every request is saved with the whole conversation.

1. Press “New request” and choose the topic closest to your problem.
2. Write what happened and, if it is about a booking, the voucher code (e.g. 7K3M-9QX2).
3. We tell you by email when we answer; you also find the answer here.

• One request per problem: that way we solve it faster.

Your details and your personal links: whoever signs up or books with your link is counted in your name.

1. Complete your billing details and upload your documents: then the owner activates your account.
2. Copy the link for customers and share it (WhatsApp, email, at the front desk).
3. If you introduce an experience business, send it the link for businesses.

The documents needed to activate your account. Only the Turpronto team sees them.

1. Upload your ID document and your business registration.
2. Use a PDF or a sharp photo (JPG or PNG).

Your earning rules: a share of the portal’s commission on every booking by the customers you bring.

1. Read the latest rule for each category: that is the one that applies.
2. Example: 40% of the 20% commission is about 8% of the experience price.

What you earned with the customers you brought, month by month, and the transfers you received.

1. Enter the IBAN and the account holder.
2. After the experiences have taken place we prepare the statement; the transfer arrives by the 15th of the following month.

The experiences you booked with your account.

1. Use the filters to find a booking by date or status.
2. You find your earnings on the customers you bring in “Statements”.

How many people view your experiences, how many book and what you earn, period by period.

1. Choose the period at the top (for example the last 30 days).
2. Compare views and bookings: if many look and few book, review photos, price or dates.
3. With “Read the data” you also see the numbers in a table.

Everything that expires or must be done, by urgency: documents, insurance, renewals, pending requests.

1. At the top you find what to do now; press a line to go where it is solved.
2. Add your own reminder (e.g. boat inspection) with the date: we remind you beforehand.
3. With “Monday summary” you get a weekly email with bookings and deadlines.

Here you write to the Turpronto team and find the answers. Every request is saved with the whole conversation.

1. Press “New request” and choose the topic closest to your problem.
2. Write what happened and, if it is about a booking, the voucher code (e.g. 7K3M-9QX2).
3. We tell you by email when we answer; you also find the answer here.

• One request per problem: that way we solve it faster.